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Pitfalls to avoid when purchasing IT globally

By Staff -- Purchasing, 2/11/1999

Opting to implement buying strategies for software on a global basis, rather than nation by nation, corporate buyers want to ensure that they are achieving maximum value from their IT (information technology) spending. Corporate Software & Technology, Norwood, Mass., has compiled a list of avoidable pitfalls faced by purchasing managers as they choose to move software across national boundaries.

CS&T derived its "Avoidable Pitfalls in International Software Acquisition and Deployment" list through its expertise in international deals.

"One of the worst mistakes a company can make is to contract its worldwide distribution with a supplier that claims to have global capabilities, but is not fully operational abroad," says Gail Sears, director of global services, CS&T. "By partnering with a supplier that understands the international marketplace and has global presence, the complicated acquisition and deployment process is much more likely to have a favorable outcome."

There are a variety of potential pitfalls corporate buyers should understand prior to implementing a global Information Technology initiative. Among them:

* Lacking an understanding of local business needs of foreign locations.

* Failing to understand the export regulations around the physical deployment of software.

* Failing to understand the international tax implications when deploying software to foreign locations.

* Neglecting to align the correct level of internal management with the importance and magnitude of the software distribution project.

* Failing to take into account whether or not the company's far-flung offices are compliant with the terms of their software licenses and not ensuring they have the ability to define themselves against an audit.

* Lacking a process for tracking worldwide purchasing activity and communicating effectively between disparate offices.

* Disregarding the cost benefit that comes from timely and/or phased deployment.

* Neglecting to map out a clear strategy in terms of budgeting, cost sharing, centralized versus decentralized purchasing, internal accountability, and more.

* Failing to find a supplier with truly global capabilities.

"By understanding the potential pitfalls up front, corporate buyers are much better prepared to move forward with software distribution strategies," says Sears.

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